MagnuzTech delivers time-based, customised and digital services. Refunds are therefore assessed according to work completed, approved milestones and costs already committed. This policy is designed to be fair to both the client and the delivery team and does not limit rights available under applicable law.
1. Scope of this policy
This policy applies to payments made directly to MagnuzTech for website development, mobile apps, custom software, plugins, design, consulting, SEO, digital marketing, maintenance, support and productised or subscription-based digital services. A signed proposal or order may state service-specific cancellation terms; those terms apply together with this policy.
2. Cancellation before work begins
If you cancel in writing before substantive work begins, we will refund the amount not already used or committed. We may deduct non-recoverable payment processing charges, third-party purchases made with your approval and the reasonable value of discovery, consultation or setup work already completed.
3. Cancellation after work begins
Once work has started, payments are applied to time spent, completed deliverables, reserved delivery capacity and non-cancellable commitments. We will provide a reasonable account of the work performed. If the amount paid exceeds the value of completed work and committed costs, the remaining balance will be eligible for refund.
4. Milestone and approved work
A milestone payment is generally not refundable after the corresponding deliverable has been supplied and approved, or after the stated review period has passed without a material issue being reported. If you discontinue the project after approving a milestone, later unpaid milestones will not be charged unless work on them was separately authorised.
5. Retainers, maintenance and recurring services
You may cancel a recurring service by written notice before the next billing cycle, subject to any notice period in the proposal. A service period that has already begun is normally payable because team capacity and work have been allocated. If MagnuzTech cannot provide a material part of a prepaid service period, we will offer replacement service, a credit or a proportionate refund for the undelivered portion.
6. Advertising spend and third-party charges
Amounts paid or committed to third parties—including advertising platforms, domains, hosting, SSL certificates, premium plugins, software licences, stock assets, messaging providers, app stores and payment gateways—are not refundable by MagnuzTech. Any refund offered by the third-party provider will be passed on or credited after it is received.
7. Digital products and access
For downloadable assets, source files, credentials, licence keys or immediate platform access, cancellation may not be available after delivery or access has been granted, except where the item is materially defective or does not match the agreed description. Subscription access remains available until the end of the paid period unless suspension is required for misuse or a security risk.
8. When a refund is not normally available
- A change of mind after work or an approved milestone has been delivered.
- Delays caused by missing content, credentials, approvals, feedback or decisions from the client.
- Requests outside the agreed scope or a preference change after approval.
- Rejection, restriction, suspension or policy changes imposed by an app store, advertising network, search engine, hosting company or other third party.
- Failure to achieve a particular ranking, lead volume, revenue or marketing result that was not expressly guaranteed in writing.
- Issues caused by client modifications, unsupported third-party changes, compromised credentials or use contrary to supplied instructions.
9. Service issues and correction process
If a deliverable materially differs from the agreed scope, notify us promptly with enough detail to reproduce or assess the issue. MagnuzTech must be given a reasonable opportunity to correct, replace or complete the affected service. If we cannot provide the agreed material outcome within a reasonable period, we may issue a proportionate refund or service credit for the affected portion. This correction-first process does not limit remedies that cannot be excluded by law.
10. How to request cancellation or a refund
Email magnuztech@gmail.com from the address associated with the project. Include the client or business name, invoice number, service, reason for the request and relevant evidence. Where practicable, requests should be made within seven calendar days of cancellation or discovery of the issue; this timing does not remove any longer statutory right that applies.
11. Review and payment timeframe
We aim to acknowledge a complete request within three business days and communicate a decision within ten business days. An approved refund is returned through the original payment method where possible, normally within seven to ten business days after approval. Banks and payment providers may take additional time to display the credit.
12. Chargebacks and disputes
Please contact us before initiating a payment dispute so we can investigate the project record and attempt a direct resolution. Fraudulent or abusive chargebacks may result in suspension of services and recovery of documented costs, without affecting a customer’s lawful right to dispute an unauthorised or incorrectly processed transaction.
13. Contact
Refund and cancellation requests can be sent to magnuztech@gmail.com. Postal correspondence may be sent to 1/253/E, First Floor, Nakshathralaya, Poonganagar 4, Thirumangalam, Madurai, Tamil Nadu 625706.
